Now that we’ve been using the new parent accounts in PowerSchool for a little while (since August 16), many parents have created new accounts but we are also seeing a few problems, as follows.

You must know the username and password for the old PowerSchool parent account.

The old username and password are what you used to login to PowerSchool prior to August 16, or to the online registration and fee-payment app at The old username and password are used as the Access ID and Access Password, respectively, when creating a new parent account.

An old parent username is one like “pa118543”. It will

  • start with the two letters “pa”, and

  • end in six digits/numbers (which are the student’s ID number), and so will be

  • exactly 8 characters long.

An old parent password is a word that is

  • exactly 8 characters long and

  • all lower-case.

If you do not know your old PowerSchool parent username and/or password, please contact the Principals Office at +1-630-907-5053 and ask for that information.

You must enter the old username and password exactly

Both the old username and password are lower-case and must be entered that way in the Access ID and Access Password fields. Entering them with any upper-case letters or any extra or incorrect characters will result in a message about “[name] has not been added to your account. Valid student information must be entered”.

You must create the account only once

If you click the Enter button twice on the Create Parent Account you may get a message about your email address already being used for a parent account. That can happen if your account was created by the first click and then the system tries to create it again. If you get that message please try logging in with the username and password you just requested; it might just work in spite of that error message.

You need only one account even if you have multiple students at IMSA. You can add those students to your account when you create it or later on after logging in to your account.

Some new account usernames are not allowed

(Here we are talking about the “Desired Username” field, not the old username used for Access ID). PowerSchool only allows certain characters in usernames: letters (upper and lower case), numbers, “.”, “-“, “_”, “@”, and “ “ (space) are all known to work. If you have any trouble creating an account please choose a username that uses only those characters.

Also, upper vs lower case does not matter for new usernames, but does matter for passwords. If you create an account with the username “PatExample” and password “MySecret” you can later login as user “patexample” but “mysecret” will not work as the password; you’ll have to enter it as “MySecret” exactly.

Password fields must be re-entered

If you get an error message when creating an account, besides making any changes to address the reported problem you must also enter the passwords again because they go back to empty values. That includes the desired password for your new account (twice) and the Account Password for each student.

New parent usernames cannot be the same as any old parent username

PowerSchool will not allow you to create a new username that is the same as any old username, yours or anyone else’s. So please do not try to choose a new username like “pa117001” (that is, “pa” followed by six digits).